Do you nip out to get your lunch from your favourite café, or perhaps use the Uber Eats app to get your lunch delivered to your office? In India, lunch is a whole different ball game. It’s people-powered – made at home that morning and delivered straight to you, all absent of any technology in time.
Millions in Mumbai commute to earn a living. Banks, colleges, schools, hospitals, government offices, private offices, factories and ports are all spread across different parts of the city in a country where hot and freshly cooked home food is the most preferred, carrying of lunch box is a big burden for the working populace. In come the
Mumbai Dabbawalas
Meals on Wheels:
Operations:
Efficiency:
Highs & Lows
Post Pandemic
Switching Services:
Future?
Sources:
https://books.openedition.org/obp/1330
https://mocomi.com/dabbawalas/
https://www.veganfirst.com/article/more-than-just-a-packed-lunch-the-story-of-dabbawalas
https://mocomi.com/dabbawalas/
Harvard Review: https://hbr.org/2012/11/mumbais-models-of-service-excellence
https://www.sodhatravel.com/blog/the-dabbawalas-of-mumbai
https://www.youtube.com/watch?v=xqljZM4UXvA&ab_channel=NasDaily
https://www.behance.net/gallery/32963269/Information-visualization-Mumbai-Dabbawalas
Important Data for Story: https://www.behance.net/gallery/94888815/Mumbai-Dabbawalas?tracking_source=search_projects%7Cdabbawalas
Pictures
https://www.behance.net/gallery/8657787/share-my-dabba
https://www.bbc.com/future/article/20170114-the-125-year-old-network-that-keeps-mumbai-going
